How to Report a Forgery or Identity Theft to TRS Recovery Services, Inc.
If you need to notify TRS that you have been a victim of forgery or identify theft, we will need to ask some questions about your situation. Tell us as much as you can by completing either the online form or the downloadable form below and returning it to TRS.
The form requests personal information such as your first and last name and mailing address. In addition, TRS needs to know the name of the merchant or financial institution, and the TRS Reference number (located on the upper right-hand section of your Collection Notice) or a specific description to identify the item(s) in question. The provision of additional personal information such as bank routing and account number (or the bank name and the last four digits of your account number), your Social Security Number (or the last four digits), and/or your state issued ID or driver’s license number is helpful in verifying your identity and the debts associated with you. All information provided to TRS will be securely transmitted and will remain confidential.
Please allow thirty (30) days for TRS to process and respond to your dispute.
You can notify us of a forgery or identity theft dispute by providing one or more of the following items:
- Completed Forgery or Identity Theft Form, either submitted online or mailed; or
- A copy of a filed police report which identifies the bank account and/or debts at issue; or
- A completed FTC Identity Theft Report, including the FTC report number. The form is available at https://www.identitytheft.gov/; or
- A completed bank affidavit or declaration, or alternatively, a fraud investigation letter from your financial institution in which it determines that the transactions at issue were fraudulent.
NOTE. The submitted document(s) must identify all of the items you wish to dispute as fraudulent.
Please include a phone number where you may be reached during normal business hours if necessary.
Please mail or fax all information to:
TRS Recovery Services, Inc.
Attention: Forgery Department
P.O. Box 674169
Marietta GA 30006
Fax: 402.916.8140
Note: Size of individual file should be less than 9 MB. The acceptable file formats are PDF, JPG, Microsoft Word documents DOC and DOCX document types.